Privacy Policy

1. Data Controller

This Privacy Policy governs the collection, use, and disclosure of personal information by myepicinsurance, a lead generation service that connects Canadian consumers with licensed LLQP insurance professionals.

2. Scope & Application

This policy applies to all personal information collected through our website (myepicinsurance.ca), online forms, and any other means of interaction in connection with our insurance lead generation services.

myepicinsurance is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and complies with all applicable Canadian federal and provincial privacy legislation.

3. Information We Collect

3.1 Information You Provide

• Contact Information: Name, email address, telephone number, and province/city of residence.
• Insurance Information: Coverage interests, health status ranges, income ranges, and type of insurance services you're interested in.
• Communication Records: Inquiries, correspondence, and consultation requests.

3.2 Information Collected Automatically

• Device Information: Browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on site, and referral sources.
• Location Data: General geographic location based on IP address (used for matching you with local professionals).

4. How We Use Your Information

myepicinsurance uses personal information for the following purposes:

• Connecting you with licensed LLQP insurance professionals in our network
• Facilitating free consultations with our partner network
• Responding to your inquiries and providing customer support
• Improving our website and services
• Complying with legal obligations

5. Third-Party Disclosure

We share personal information with the following parties:

5.1 Insurance Partners

Licensed LLQP insurance professionals in our partner network who can assist with your life insurance and wealth preservation needs.

5.2 Service Providers

Third-party service providers who assist with website hosting, analytics, and fraud prevention. These providers are contractually bound to protect your data.

5.3 Legal Requirements

We may disclose personal information when required by law, court order, or governmental regulation.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Lead Information: 2 years after last interaction
• Communication Records: 3 years after last interaction
• Website Analytics: 26 months (anonymized thereafter)

7. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw consent for data sharing with our partners.
• Deletion: Request deletion of your personal information.
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at privacy@myepicinsurance.ca. We will respond within 30 days.

8. Security Measures

We implement appropriate technical and organizational measures to protect personal information, including:

• 256-bit SSL/TLS encryption for all data transmission
• Secure, access-controlled hosting infrastructure
• Regular security assessments and updates
• Fraud prevention and verification systems

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact: